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PROFILE

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Strategic HR leader with 15+ years of experience guiding high-growth organizations through transformation, integration, and scale. Proven ability to align people strategy with business goals across SaaS, consulting, and creative sectors. Deep expertise in change management, M&A integration, culture-building in remote environments, and HR tech adoption. Adept at leading workforce planning, talent development, compensation strategy, and people analytics initiatives that fuel performance and growth.

 

CAREER HIGHLIGHTS

 

  • Led policy consolidation and compliance review for three merged Ontario-based companies, including introducing a Right to Disconnect policy and other updates based on the Working for Workers Act.

  • Advised on HR investigations involving discrimination and wrongful dismissal, including resolution of sexual harassment cases, as well as discrimination in recruitment cases.

  • Guided performance-based terminations across multiple roles, known for delivering respectful, legally sound offboarding, consistently praised for balancing empathy with accountability.

  • Directed post-acquisition HR integration, aligning values, policies, and structure across multiple entities to support consistent employee experience and compliance.

  • Built HR function at TraffikGroup, scaling the team by 60+ hires and saving $200K in agency fees; launched performance, compensation, and ATS systems from scratch.

  • Supported cross-provincial HR operations at Dentsu Aegis (Ontario, Quebec, Alberta), including rollout of SuccessFactors and cultural integration during restructuring.

  • Fractional consultant for clients navigating HRIS implementations, policy development, compensation planning, and employee relations in high-growth environments.

 

 

EXPERIENCE

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Strategic Consulting

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Consultant, Human Resources Leadership || Multiple Clients                                                     2022 - Present ROSANA FIALHO CONSULTING – Various Clients

  • Supported the integration of three acquired companies into a single culture-first organization

  • Developed unified values framework, harmonized policies, and new recruitment and performance programs

  • Advised CEO and leadership team on change communications, talent planning, and HR systems cohesion

 

Customer Value Manager/ Education Manager/HR Consultant || VISIER                                2018 - 2019

VISIER, A global people analytics SaaS company powering data-driven HR decisions.

  • Advised global enterprise HR leaders on adopting data-driven strategies using Visier’s analytics platform

  • Led change enablement for HR tech implementations in companies with 5K–100K employees

  • Designed actionable dashboards and insight narratives for retention, DEI, and cost optimization

  • Partnered with client teams to embed analytics into strategic planning and HRBP workflows

  • Recognized as a top performer: nominated for "Customer Hero of the Year" and "Rookie of the Year"

 

M&A and HR Leadership

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Director HR || DENTSU AEGIS NETWORK                                                                                               2016 - 2017

DENTSU AEGIS NETWORK, A multinational media and digital marketing communications company.

  • Led HR strategy for 300+ employees across Toronto, Montréal, Vancouver, Calgary, and remote

  • Directed cultural and systems integration during acquisition of MKTG, ensuring alignment of contracts, benefits, and team operations

  • Rolled out a unified performance management process across previously siloed teams, increasing review completion and fairness in merit cycles

  • Chaired Global Mobility Committee, enabling international movement, enhancing cross-market retention

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Director of Employee Experience (HR) || TRAFFIKGROUP, an SGSCO Company               2010 - 2016 TRAFFIKGROUP, A marketing agency specializing in brand experiences and shopper engagement.

  • Spearheaded HR due diligence and integration efforts for two M&A events: one as the acquired company and one as the acquirer

  • Navigated culture and structure alignment between entrepreneurial, creative teams and a production-oriented global parent org

  • Designed and implemented all core HR programs, including: Compensation structure and pay equity analysis, Performance management tied to business metrics, L&D and HiPo leadership development frameworks, Company values and peer recognition programs

  • Hired 60+ employees over two years with new ATS implementation, reducing spend and saving $200K+

  • Partnered closely with Finance on HR budgeting, bonus structuring, and talent investment ROI

 

Manager, HR Business Partner || LOYALTYONE                                                                                    2017 - 2018

LOYALTYONE, Provider of loyalty and marketing solutions, including the AIR MILES® Reward Program.

  • Advised VP, HR and senior leaders across a 300-person workforce spanning Canada (onsite and remote).

  • Led change management and communications strategy for departmental merger and external brand retirement, achieving structural efficiency and cost savings.

  • Analyzed and presented employee opinion survey data to drive transparency and engagement across business lines.

  • Served as lead coach and ER resource for complex personnel cases and management support.

 

Learning Design and Development

Professor, Human Resources || SHERIDAN COLLEGE                                                                 2020 - Present

  • Lead curriculum design and instruction for HR courses including DEI, Performance Management, and Talent Acquisition, impacting 200+ students per semester.

  • Integrated AI-driven learning tools (e.g., H5P, Twine, Educaplay, Nearpod, Synthesia AI, Yoodli AI) to enhance engagement, resulting in 66% of students accessing content  100 times per 14-week semester.

  • Developed curriculum and content for a college course on Equity, Diversity & Inclusion (EDI).

  • Presented research on "Influence of Personalization on Learner Engagement in Online Learning Environments" at the "Generator at Sheridan" conference.

  • Applied advanced instructional design principles and HTML coding, enhancing usability and educational impact; 82.61% of students reported that weekly learning choices facilitated content mastery.

 

OTHER WORK EXPERIENCE

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Executive HR Administrator || SYMBILITY SOLUTIONS                                                                2009 - 2010

Human Resources Generalist || G&L GROUP                                                                                       2008 - 2009

 

EDUCATION

  • Master of Human Resources || York University, Distinction

  • Bachelor of Commerce - Human Resources Major || Toronto Metropolitan University, Distinction

  • Business Administration Diploma - Human Resources || Sheridan College, Distinction

 

SOFTWARE AND TECHNOLOGY  

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  • People Analytics: Visier

  • AI & Automation Tools: ChatGPT, Synthesia, Yoodli, D2L Intelligent Agents, Copilot, Gemini

  • LMS Platforms: D2L, Blackboard, Confluence

  • HCM Systems: Workday, Peoplesoft, ADP

  • CRM & Workflow: Salesforce, Jira

 

AWARDS, CERTIFICATIONS, MEMBERSHIPS    

 

  • 2025 Certified Change Management Professional Candidate (CCMP)

  • 2025 Member, Association of Change Management Professionals (ACMP)

  • 2025 Data Analysis with MSFT Excel

  • 2025 Career Essentials in Generative AI (MSFT)

  • 2024 Prosci Change Management/ADKAR

  • 2019 HR Management Analytics, Wharton University

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